Necessity
of Y2K spurs invention by local man
By Chris McDavid
Staff Writer
With a Johnson County man's invention, customers of a
Hager Hill gas company and its affiliates across the nation
will have one less thing to worry about when Y2K rolls
around.
Speculations of a complete breakdown in practically every
aspect of modern-day living prompted Ferrellgas to ensure
quality customer service continues -- no matter what happens
with the arrival of the new millennium.
In January, officials with Ferrellgas' main office
approached Jim Thomp-son, district manager of the Hager Hill
site, about devising a mechanism which will ensure a
constant supply of propane to customers, even in the
worst-case scenario of an extended power outage when Y2K
arrives.
Thompson explained last week that all gas companies use
electricity to pump propane from tanker trucks into storage
tanks. A power outage will hinder the supply of propane to
the gas companies, except for Ferrellgas.
The district manager invented a pumping mechanism earlier
this year which will enable Ferrellgas companies to keep a
steady supply of propane without the use of electricity.
"I thought about the problem before they approached me,
but never really got into it," Thompson said. "It was kind
of simple, though. I just thought of the basic fundamentals
of how gas is supplied to us and how we supply it to our
customers."
Thompson said that, to his knowledge, no other gas
company has the ability to pump the gas without the use of
electricity. "I really don't think they do," he said.
And because Ferrellgas may be the only company with the
unique method of performing the task without power, Thompson
said he has been instructed by company officials to not give
specifics for the device.
The district manager explained that without the
non-electric pumping mechanism, gas companies could be
without propane within a week, even if they had a full
supply on January 1, 2000.
He also noted that Ferrellgas has numerous affiliates
within a 50-mile radius that could deliver propane to the
Hager Hill site by railway or trucks if needed.
"We have more than 800 district offices throughout 45
states and all of those facilities will be using the
technique to get gas supplied without electricity," Thompson
said.
Although Thompson said that he anticipates only a short
period, if any at all, of a power outage at the turn of the
new millennium, he said Ferrellgas customers will not have
to worry about going without heat.
Thompson said that the Hager Hill site has experienced an
approximate 20 to 25 percent increase of calls from
customers inquiring about obtaining heating devices that
will run without electricity also. "Ninety-nine percent of
unvented heaters can run without electricity," he said.
"They're a good source as a temporary condition, but some
like them as a secondary source of heat."
Aside from Thompson's invention, which could make the
transition into Y2K a less stressful task, Ferrellgas is
also offering a Millennium Package to customers. The package
includes an unvented heater and a 120-gallon tank. Cost of
the package depends on the size of heater, Thompson
ex-plained, and varies from $250 to $2,000.
As for a recommendation to customers, the local inventor
suggests that people wanting to prepare for the worst-case
scenario obtain an 18,000 BTU heater with Ferrellgas'
Millennium Package.
We have heaters ranging from 6,000 BTUs to 40,000 BTUs,"
Thompson said, "but the 18,000 BTU heater seems to be the
most popular among customers." The district manager also
noted that he doesn't expect a power outage for more than a
month at the most.
Thompson also noted that Ferrellgas also has a wide
variety of other supplies for customers wanting to prepare
for new millennium. "Whatever somebody wants, we can get
anything," he said, noting that Ferrellgas provides a
24-hour, full-service staff which has a combined total of
more than 100 years of experience.
Thompson's non-electric pumping device has not only eased
the minds of Ferrellgas customers, it has also earned him a
leadership award, which is only given to 25 out of 4,000
Ferrellgas employees.
During an awards banquet in Kansas City, Missouri, in
August, Thompson will be presented the leadership award.
And as of August 1, Thompson will take on the duties of
district manager at the Hazard and Louisa Ferrellgas sites
as well.
When company founder A.C. Ferrell put his name in the
window of his first store in 1939 in Atchison, Kansas, he
made a commitment to stand by his name and serve his
customers. That commitment -- to provide safe, reliable,
professional propane service to every customer -- is alive
and well at Ferrellgas today.
Ferrellgas has grown from one store serving a few hundred
customers to the second-largest retail marketer of propane
in the nation with more than 4,000 employees who serve
800,000 customers in 45 states.
"We are proud to celebrate our 60th year of providing
reliable, professional and safe customer service," Thompson
said. "Ferrellgas invites everyone to share in our year-long
celebration. As we mark our 60th anniversary, it reinforces
our commitment to our customers and gives us an opportunity
to say 'thank you' to the people in our community for their
support."
In 1998, Ferrellgas announced the formation of the
Employee Stock Ownership Plan (ESOP). With the plan in
place, Ferrellgas employee-owners are working harder than
ever to ensure their company's success through outstanding
customer service.
Members of the Hager Hill District Team are: Charles
Caudill, driver/salesman; Matt Endicott, cylinder delivery;
Vineta Maynard, CSR; Les Music, serviceman; Hershel
Stambaugh, driver/ salesman; Thomp-son, district manager;
Suzanne Watkins, CSR; Charles Scarberry, driver/ salesman;
and Tommy Williams, serviceman.
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